Terms of use

By using this website you consent to the following terms and policies. 

PRIVACY POLICY

Hightower Cellars respects your privacy and values our relationship with you.  We do not sell or otherwise disclose information about you, except as described here.  We will only use your information for our internal purposes, to communicate with you, and to fulfill your purchase orders.  We may share the information with service providers, (e.g. credit card processors) we have retained to help fulfill your purchase orders.  These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

How do we protect your information?

All supplied credit card information is encrypted and transmitted via Secure Socket Layer (SSL) technology to our credit card processor, which is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider.  PCI DSS is the bankcard industry's most stringent security standard.  Examples of our credit card processor’s security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of order information to and from customers; restricting access to personally identifiable information; and, periodic security audits by third party security experts.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.  Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our websites in a manner that is consistent with this Privacy Policy.

SHIPPING POLICY

Please note that wine is perishable and is easily damaged by excessive heat or cold.  We want you to enjoy our wines at their best, so depending upon the shipping destination we may be limited to shipping in the fall and spring.  If you have concerns about weather conditions or wish to arrange for specific timing of your order, please call us at (509) 588-2867 or handsorted@hightowercellars.com

Wine shipments require the signature of an adult at least 21 years old.  Please provide a shipping destination where someone will be available to sign for the package.  We recommend use of a business address, rather than a home address. 

All wines are sold in Washington and title passes to buyer in Washington.  We make no representation as to the legal right of anyone to ship or import wines into any state outside of Washington.  By placing an order with us, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

We cannot ship alcohol to PO Boxes or APO/FPO addresses.

Many states now require the collection and remittance of sales and/or excise taxes. If your state is one of them, we will calculate these taxes for you and include them in the total amount charged to your credit card.

REFUND/EXCHANGE POLICY

We want you to love our wine and your satisfaction is our priority.  So, if for any reason you feel you have received a damaged or defective bottle, please contact us for assistance.  For fastest results e-mail us at winemakers@hightowercellars.com

HOW TO CONTACT US

If you have any questions or comments about these policies or you would like us to update information we have about you, please contact us by emailing us at winemakers@hightowercellars.com

 

Winery Hours

We are open Thursday-Monday, 11 AM to 5 PM. 

Join a Wine Club to receive special pricing and access to exclusive releases and events.